Saminacreation
Last Updated: 27 October 2026
At Saminacreation, we want you to receive your order in good condition and have a positive shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing your order.
1. Return Request Window
If you receive a damaged, defective, or incorrect product, you must report the issue within 3 days of receiving your parcel.
A parcel-opening video must be submitted within 24 hours of delivery to help us verify the issue. Please also provide clear photographs if requested.
Keep the product, tags, packaging, and invoice safely until your request has been reviewed.
2. Mandatory Parcel Opening / Unboxing Video
A continuous unboxing video is required to support a damage, defect, or incorrect-product claim.
The video must meet these requirements:
- 360-degree parcel view: Before opening the parcel, record all sides of the sealed outer package, including its condition and shipping label.
- One continuous recording: Record the entire process in one uninterrupted video, without pausing, cutting, editing, or stopping the recording.
- Show the complete opening process: Record the sealed parcel being opened and clearly show the product, packaging, tags, and any visible damage or incorrect item.
- Original video: Submit the original, unedited video. Edited, cut, paused, or incomplete videos may make verification difficult.
- Submission deadline: Send the video within 24 hours of receiving the parcel.
- Where to send it: Email the video to saminacreation1@gmail.com or send it via WhatsApp to 7275941861.
Please include your order number, name, and a short description of the issue when contacting us.
If the video is incomplete or the issue cannot be verified, our team may request additional information before deciding on your request. This requirement is subject to applicable consumer protection laws.
3. Eligible Reasons for Return or Exchange
Return or exchange requests may be considered only for the following reasons:
- Damaged product: The item arrives physically damaged.
- Defective product: The item has a genuine product defect.
- Wrong product received: The delivered item differs from the product ordered.
All requests are subject to review and verification.
4. Items Not Normally Eligible
Our standard return and exchange policy does not cover:
- Change of mind or personal preference.
- A size or colour selected incorrectly by the customer.
- Damage caused by improper washing, handling, or use after delivery.
- Products altered or damaged after delivery by the customer.
For handcrafted Chikankari products, minor variations in embroidery, texture, or appearance may occur naturally. Such variations alone may not constitute a defect when the product matches its description and applicable quality standards.
Nothing in this policy limits any rights available to customers under applicable law.
5. How to Request a Return or Exchange
Please follow these steps:
- Contact Saminacreation within 3 days of receiving your parcel.
- Send your continuous, unedited parcel-opening video within 24 hours of delivery.
- Provide your order number and explain whether the item is damaged, defective, or incorrect.
- Share any additional photographs or information requested by our team.
- Wait for our review and approval before sending the product back.
- If approved, follow the return or exchange instructions provided by our team.
Please do not send a product back without receiving instructions from us.
6. Exchange Policy
Exchange is our preferred resolution for an eligible damaged, defective, or incorrect-product claim.
If an exchange is approved and a suitable replacement is available, we will explain the next steps.
If a replacement is unavailable or an exchange is not reasonably possible, we will review whether a refund is appropriate and inform you of the available resolution.
7. Refund Policy
If your claim is approved and an exchange cannot be provided, you may be eligible for a refund.
Where applicable, refunds will be issued to the original payment method. The time taken for the amount to appear in your account may depend on the payment provider or bank.
Our team will communicate the refund decision and next steps after reviewing your request. We will follow applicable consumer protection and refund requirements.
8. Return and Replacement Shipping Costs
Return and replacement shipping arrangements will be determined case by case, after the reported issue has been reviewed.
Our team will inform you of the applicable shipping arrangement and any costs before you send the product back. Any applicable legal requirements will be followed.
9. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation may depend on whether the order has already been processed or dispatched. If the order has already been dispatched, please contact our support team to discuss the available options under applicable law and our policies.
10. Contact Us
For return, exchange, or refund requests, please contact:
Business Name: Saminacreation
Email: saminacreation1@gmail.com
WhatsApp / Phone: 7275941861
Please include your order number in your message so our team can assist you efficiently.
Thank you for shopping with Saminacreation. We appreciate your trust and will make reasonable efforts to review eligible concerns fairly and communicate the available resolution clearly.